General Terms and Conditions

Version 1.0 | September 12, 2025

These are the general terms and conditions of LeadTrackr, located at zandhaver 25, 2224 GT in Katwijk and registered with the Dutch Chamber of Commerce under registration number 74223453 (hereinafter: “LeadTrackr”). Please visit www.leadtrackr.io for more information.

Article 1. Definitions

All capitalized terms in these terms and conditions, whether singular or plural, have the meaning assigned to them below.

  • 1.1. Agreement: the agreement between LeadTrackr and Client, including the subscription to the LeadTrackr platform, to which these General Terms and Conditions apply.
  • 1.2. Client: any legal entity or natural person acting in the course of business who subscribes to the LeadTrackr platform.
  • 1.3. Client Data: all data stored, submitted or collected by the Client through use of the LeadTrackr platform.
  • 1.4. Confidential Information: any information marked as confidential or which should reasonably be considered confidential.
  • 1.5. General Terms and Conditions: these general terms and conditions, which form an integral part of the Agreement.
  • 1.6. Intellectual Property Rights: all intellectual property rights including but not limited to copyrights, trademarks, trade names, database rights and know-how.
  • 1.7. LeadTrackr Platform: the online SaaS service made available by LeadTrackr to the Client, including tracking tools, dashboards, integrations and data syncing features.
  • 1.8. Services: the access to and use of the LeadTrackr platform and related support services.

Article 2. Applicability

  • 2.1. These General Terms and Conditions apply to all Agreements between LeadTrackr and Client.
  • 2.2. Deviations from these terms are only valid if agreed in writing.
  • 2.3. In case of conflict between these General Terms and Conditions and other contract documents, the following order of precedence applies:
    • a. the signed agreement or subscription confirmation;
    • b. any product-specific terms;
    • c. these General Terms and Conditions.

Article 3. Use of the Platform

  • 3.1. LeadTrackr grants Client a non-exclusive, non-transferable right to use the platform during the term of the Agreement.
  • 3.2. Client may only use the platform for internal business purposes and shall not resell or sublicense it without prior written consent.
  • 3.3. Client shall ensure that access credentials are kept secure and shall be responsible for any misuse resulting from unauthorized access.

Article 4. Availability and Support

  • 4.1. LeadTrackr will make reasonable efforts to ensure the platform is available 24/7, excluding planned maintenance or force majeure events.
  • 4.2. LeadTrackr provides basic support via email at support@leadtrackr.io. Response times may vary depending on the nature of the request.

Article 5. Fees and Payment

  • 5.1. Client agrees to pay the subscription fees as displayed at the time of signup or renewal.
  • 5.2. All prices are exclusive of VAT and other applicable taxes unless explicitly stated otherwise.
  • 5.3. Payments are due in advance, per billing cycle, and are non-refundable except as required by law.
  • 5.4. If a payment is overdue, LeadTrackr may suspend access to the platform until the outstanding amount is settled.

Article 6. Data and Privacy

  • 6.1. Client retains all rights to its own data. LeadTrackr will only process Client Data as necessary to provide the Services and in accordance with applicable data protection laws.
  • 6.2. If LeadTrackr processes personal data on behalf of Client, the parties agree to a separate data processing agreement as required by the GDPR.

Article 7. Intellectual Property

  • 7.1. All rights, title, and interest in the LeadTrackr platform and all underlying technology remain with LeadTrackr.
  • 7.2. Client shall not copy, reverse engineer, decompile or otherwise attempt to derive the source code of the platform.

Article 8. Term and Termination

  • 8.1. The Agreement is entered into for the duration of the selected subscription period and will renew automatically unless terminated in accordance with this article.
  • 8.2. Either party may terminate the Agreement at the end of the current subscription period. Monthly plans may be cancelled at any time and will not renew the following month.
  • 8.3. LeadTrackr may suspend or terminate access with immediate effect if Client materially breaches the Agreement.

Article 9. Liability

  • 9.1. LeadTrackr’s total liability is limited to the amount paid by Client in the 12 months preceding the event giving rise to the liability.
  • 9.2. LeadTrackr is not liable for indirect damages, including lost profits, business interruption, or data loss.

Article 10. Changes

  • 10.1. LeadTrackr may update these terms at any time. Clients will be notified of significant changes at least 30 days in advance.
  • 10.2. Continued use of the platform after changes take effect constitutes acceptance of the new terms.

Article 11. Miscellaneous

  • 11.1. This Agreement is governed by Dutch law. Any disputes will be submitted to the competent court in The Hague.
  • 11.2. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • 11.3. Client may not transfer rights or obligations under this Agreement without written consent from LeadTrackr. LeadTrackr may assign the Agreement in the context of a business transfer.